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Monday to Sunday between 8 AM and 9 PM(+36-70) 401 8533

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FAQ

DO I HAVE THE POSSIBILITY TO TRAVEL FROM HOUSE TO HOUSE?

Yes, it is possible. Within Germany, we pick up and drop off everyone at the exact address. In Hungary, it is possible to travel from house to house on the M1 motorway (within a 15-20 km radius) or within Budapest. Consultation in advance is absolutely necessary and our staff can charge a surcharge for it.

WHEN DO I HAVE TO PAY THE TRAVEL COST AND HOW?

You can pay by bank transfer in advance (we provide a 10% discount for HUF transfers) or in person at the driver upon boarding. You can pay your travel expenses in HUF or Euro. (We calculate according to the OTP Central Exchange Rate in case of HUF payment.)

I PAID THE TRAVEL COST IN ADVANCE, BUT I CANNOT TRAVEL. CAN I GET A REFUND?

Naturally, we can give you a refund, if you notify us in time. We can refund 50% of the amount paid 1-2 days before the trip.

CAN I GET AN INVOICE FOR MY TRAVEL?

Of course yes, but please let us know in advance, otherwise we will only issue a receipt for the trip.

CAN MY PET TRAVEL WITH ME?

Yes, they can. But only under the conditions that the pet has the right papers and a transport box is available (unfortunately we cannot provide this) and it is only possible to transport small animals for the benefit of our passengers. (Dog, cat, etc.) There is an additional cost of € 20.

I AM TRAVELING WITH AN UNDERAGE CHILD, CAN WE GET A DISCOUNT?

We provide a 10 € discount on the travel costs of children under the age of 6. We can also provide a booster cushion for small children, but for babies / toddlers, the child seat must be provided by their parents.

CAN AN UNDERAGE CHILD TRAVEL WITHOUT PARENTAL SUPERVISION?

Only if they have a statement signed by the parent stating that the parent consents to the child traveling abroad with Koncz International. Unfortunately, children under the age of 10 cannot be transported without parental supervision.

Is it possible to transport a bicycle?

Amennyiben a kerékpár szétszedhető és tulajdonosa gondoskodik arról, hogy a többi utas csomagját ne piszkolja össze. Kérjük gondoskodjon a tisztaságáról. Munkatársunk felárat számol fel kerékpár szállításért.

CAN THE TRANSPORTATION OF A BICYCLE BE SOLVED?

If the bicycle can be disassembled and the owner makes sure that other passengers’ luggage is not soiled. Please keep the transported items clean. Our staff will charge a surcharge for bicycle transport.

NO SMOKING AND ALCOHOL DURING TRAVEL

It is strictly forbidden to smoke and drink alcohol on our buses and we ask all our passengers not to arrive at the place of boarding while intoxicated, otherwise unfortunately we will have to exclude them from the travel. Everyone will have the opportunity to smoke while traveling in the rest areas.

In case you have questions, that has not been answered above, please contact us or send us a message. Our colleagues will answer your questions in 24 hours. You can send message using the contact form.