FAQ

DO I HAVE THE POSSIBILITY TO TRAVEL FROM HOUSE TO HOUSE?

Yes, it is possible. Within Germany, we pick up and drop off everyone at the exact address. In Hungary, it is possible to travel from house to house on the M1 motorway (within a 15-20 km radius) or within Budapest. Consultation in advance is absolutely necessary and our staff can charge a surcharge for it.

WHEN DO I HAVE TO PAY THE TRAVEL COST AND HOW?

You can pay by bank transfer in advance (we provide a 10% discount for HUF transfers) or in person at the driver upon boarding. You can pay your travel expenses in HUF or Euro. (We calculate according to the OTP Central Exchange Rate in case of HUF payment.)

I PAID THE TRAVEL COST IN ADVANCE, BUT I CANNOT TRAVEL. CAN I GET A REFUND?

Naturally, we can give you a refund, if you notify us in time. We can refund 50% of the amount paid 1-2 days before the trip.

CAN I GET AN INVOICE FOR MY TRAVEL?

Of course yes, but please let us know in advance, otherwise we will only issue a receipt for the trip.

CAN MY PET TRAVEL WITH ME?

Unfortunately, it is not possible to transport dogs or cats.

I AM TRAVELING WITH AN UNDERAGE CHILD, CAN WE GET A DISCOUNT?

We provide a 10 € discount on the travel costs of children under the age of 6. We can also provide a booster cushion for small children, but for babies / toddlers, the child seat must be provided by their parents.

CAN AN UNDERAGE CHILD TRAVEL WITHOUT PARENTAL SUPERVISION?

Only if they have a statement signed by the parent stating that the parent consents to the child traveling abroad with Koncz International. Unfortunately, children under the age of 14 cannot be transported without parental supervision.

Is it possible to transport a bicycle?

Amennyiben a kerékpár szétszedhető és tulajdonosa gondoskodik arról, hogy a többi utas csomagját ne piszkolja össze. Kérjük gondoskodjon a tisztaságáról. Munkatársunk felárat számol fel kerékpár szállításért.

CAN THE TRANSPORTATION OF A BICYCLE BE SOLVED?

It is not possible to transport bicycles.

NO SMOKING AND ALCOHOL DURING TRAVEL

It is strictly forbidden to smoke and drink alcohol on our buses and we ask all our passengers not to arrive at the place of boarding while intoxicated, otherwise unfortunately we will have to exclude them from the travel. Everyone will have the opportunity to smoke while traveling in the rest areas.

In case you have questions, that has not been answered above, please contact us or send us a message. Our colleagues will answer your questions in 24 hours. You can send message using the contact form.